Attendee Ticket Terms and Conditions

These Terms and Conditions of Booking apply to all tickets.

We reserve the right to cancel the event for reasons beyond our control, in which case we will do everything we reasonably can to let you know. Tickets are not transferable.

I agree that my supplied personal data may be used by Fresh Start Events to notify me of future events, services or relevant news by email   □  and/or social media  □  ( Please tick relevant box(es) when booking tickets

I agree that my supplied personal data may be passed to the speaker(s) of any session(s) I have registered to attend. Please tick the box at time of booking if you agree.

We will not sell or otherwise pass on your email address to any exhibitor, delegate or any other speaker (whose session you did not register for) and you may unsubscribe from or retain the right to be forgotten at any time.

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We look forward to seeing on the day and having a great event.

Exhibitor or Sponsor Terms and Conditions 

“The Event” – The chosen Expo, Conference or Award Dinner

“The Organiser” – The event is organised and promoted Fresh Start Events Ltd

“The Exhibitor/Sponsor” – Any company or person ordering display space or sponsor packages at the event.

These are the Terms and Conditions of Exhibiting and sponsoring that govern our contract with you

1. Stand or sponsor Application/Allocation

The Exhibitor/Sponsor must apply for a stand by signing, completing and returning the stand booking form immediately to the organiser. Stands are assigned subject to availability. The organiser reserves the right at any time to re-arrange the stand layout or allocation and compensation will not be given.

2. Payment

Payment is due within seven/fourteen days of the date of invoice (unless prior arrangement has been made). If you fail to make payment in accordance with these terms and conditions the organisers may cancel your booking without notice. If your booking is cancelled for breach of this term you agree to pay the organisers the lost opportunity fee equivalent to the full invoice value unless your booking is cancelled within the 14 days prior to the date of the event if exhibiting at a business show or 8 weeks prior to an awards dinner if a sponsor.

3. Exhibitor/Sponsor Cancellation

No refunds are available for any cancellations, unless your booking is cancelled within 14 days of the date of the  exhibition or trade show or 8 weeks for a awards dinner, for breach of this term then you agree to pay a lost opportunity fee equivalent to the full invoice value.

4. Change of Date or Venue/Event Cancellation

The organisers reserve the right at any time to change the date and/or venue of the event or to cancel it altogether if they deem it necessary by reason of fire, flood, pandemic, extreme weather conditions, acts of war or violence, malicious damage, explosion, earthquake, strike, civil disturbances, political unrest, riot, labour dispute, power cuts or any other cause beyond the organiser’s control; or if the organiser for any other reason deems it necessary or advisable. In such cases, the exhibitor/sponsor waives any and all claims you might have against the organiser for refunds, damages or expenses. In the event that the event is cancelled by the organiser for commercial reasons such as lack of support then all sums paid by the exhibitor/sponsor for the stand/sponsor package will be refunded. The exhibitor/sponsor agrees that under these circumstances he will have no further claims against the organiser.

5. Removal of Exhibits

No exhibit can be dismantled, packed away or removed until the event has terminated. The exhibitor must ensure that all exhibits are removed from the premises by 6.30pm on the day of the event. Failure to do so may render you liable for all costs incurred in storing and handling the said exhibits together with additional site rental costs imposed by the venue and/or their contractors.

No exhibitor may dismantle, pack up or abandon their space prior to the advertised closure time.

6. Display/Stand Design

The event will be open to visitors during the times advertised and the exhibitor/sponsor must ensure that there stand is ready at least one hour prior to the opening of the event. Stands must be fully staffed at all times. The exhibitor may place promotional material and merchandise on the stand walls but are only permitted to use removable adhesive fittings. The exhibitor must not alter or tamper with the structure of the stand, including carpets, lights and surrounding areas and must ensure that nails are not used. Failure to conform with this provision will render the exhibitor liable for any damage incurred. The organiser reserves the right to remove any materials or literature considered to be of an obscene or objectionable nature and remove any exhibit it considers to be unsafe. Compensation will not be given. In case of any dispute the organiser’s decision is final. The exhibitor shall make good, indemnify and hold both the organiser harmless for any damage to the shell, scheme or the premises by the exhibitor, his agents, contractors or employees.

7. Equipment

Any electrical equipment or appliances which the exhibitor proposes to use for the event requires a current Portable Appliance Test (P.A.T.) Certificate. All stands, fittings and materials which the exhibitor proposes to use for the event must be fire-retardant in accordance with the appropriate legislation. The organisers reserve the right to require the exhibitor to remove anything from its stand which is not appropriately certified or which it deems unsuitable, in its absolute discretion. The exhibitor will indemnify the organiser against all actions, costs, claims and demands in respect of any breach of the provisions of this clause.

8. Subletting

No part or whole of any site may be sublet by the exhibitor without the prior written permission of the organisers.

9. Canvassing

Canvassing for orders and the distribution or display of printed materials, except by the exhibitor within the venue building is strictly prohibited.

10. Disturbances

The exhibitor must ensure that any sound coming from there stand is kept to a volume that does not cause any annoyance to other exhibitors. In case of any dispute, the organiser’s decision is final.

11. Health & Safety

Electrical equipment; FSE Ltd has a reasonable expectation that the electrical equipment brought onsite by exhibitors is intrinsically safe and suitable for use. All exhibitors are expected to satisfy this through their own checks (e.g. portable appliance testing, visual inspections) and health and safety precautions where necessary. FSE Ltd accept no responsibility for the correct use and installation of such equipment and reserve the right to prevent the use of electrical equipment considered unsafe. Exhibitors are requested not to overload sockets and to have consideration of other exhibitors using the same temporary electricity supply so as not to trigger any electrical fuses.

Mechanical equipment; FSE Ltd has a reasonable expectation that any mechanical equipment brought onsite by exhibitors is intrinsically safe and suitable for use, including fold-out displays, stands, lighting rigs, tables, chairs etc.. All exhibitors are expected to satisfy this through their own checks (e.g. visual inspections, testing, training) and health and safety precautions where necessary. FSE Ltd accept no responsibility for the correct use and installation of such equipment and reserve the right to prevent the use of mechanical equipment considered unsafe.

Food hygiene and safety; FSE Ltd has a reasonable expectation that all food and drink brought on site by exhibitors for promotional gifts, demonstrations etc. is safe for consumption in accordance with relevant food hygiene standards. This includes but is not limited to hot drinks, alcoholic drinks, sweets and confectionery, raw and cooked meats. Awareness of potential food allergies caused by ingredients within such food items is encouraged. Fresh Start Events accept no responsibility for promotional or demonstration food and drink brought by exhibitors and reserve the right to prevent the distribution of foodstuffs considered unsafe.

Generic health & safety; FSE Ltd makes best efforts to ensure the health and safety of exhibitors and attendees is protected at its Expos and Business Shows by undertaking site specific health & safety risk assessments beforehand and working with the venue to make sure fire precautions, welfare facilities and general environment are acceptable. The potential hazards considered include; • slips, trips and falls (potentially caused by trailing cables, tablecloths and boxes lying untidily on the floor, as well as on poor ground surfaces and stairs); • manual handling of heavy items; • sharps (scissors, knives etc.) used when opening containers; • crushing/trapped fingers in folding tables, chairs and equipment; • scalds (hot liquids, steam) and burns (hot lights); • electric shock from electrical equipment. Exhibitors are expected to take all reasonable precautions against these common hazards through the considerate use of equipment, careful movement through the exhibition space and by maintaining a tidy display area.

Security; FSE Ltd takes all reasonable steps to ensure the safety and security of people and belongings at their Expos and Business Shows, by allowing only named attendees, exhibitors and staff into the Expo areas. Exhibitors are however asked to be watchful for opportunistic thieves throughout the duration of the Expo and to take precautions for the safety of their personal belongings at all times.

12. Photography

Fresh Start Events Ltd may arrange for photographs and/or video footage to be taken at events especially awards dinners and used for promotional purposes. This may include printed documents or media, editorial coverage, advertising press and use on the internet. Delegates who do not wish for their image to be used in this manner must notify us prior to the event

13. Limitation on Liability

The organiser shall not be liable to the exhibitor for loss of profit, loss of business or depletion of goodwill in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the event or these terms and conditions.

The organisers liability to any exhibitor shall be limited to the amount paid by the exhibitor to the organisers in any event.

The organiser shall not be in breach of this agreement, or liable for any failure or delay in performance of any obligations under this agreement arising from or attributable to acts, events, omissions or accidents beyond their reasonable control. The organiser cannot be held responsible for any third party including, but not limited to venues, performers, promoters, sponsors, exhibitors, artists and speakers. Nothing in these terms and conditions excludes or limits or seeks to exclude or limit the organiser’s liability for death or personal injury caused by its negligence or under section 2(3) of the Consumer Protection Act 1987 or for fraud or fraudulent misrepresentation or for any matter which would render this clause unenforceable. The organiser will not be liable for any printing errors appearing in any literature associated with the event.

If any part of this agreement (Terms and Conditions of Exhibiting) is found to be unenforceable the remainder shall still bind the parties.

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